Contact · Central admissions
Talk to a real person today
One number reaches admissions for all three offices and for virtual IOP anywhere in Pennsylvania. Calls are confidential, and you can ask questions without committing to anything.
In an emergency, call 911. For a mental health or suicidal crisis, call or text 988 for the Suicide & Crisis Lifeline. This website is not monitored around the clock.
Send a confidential message
Share only what you are comfortable putting in writing. Admissions follows up by phone, usually the same business day.
Our offices
Phoenixville
2215 Kimberton Road
Phoenixville, PA 19460
Center City Philadelphia
1026 Winter Street
Philadelphia, PA 19107
Center City Philadelphia office details · Directions on Google Maps
Not sure which level of care you need? Start with our level of care questionnaire or read about drug and alcohol evaluations.
What happens after you reach out
Nobody is handed off to a call center. Every call and form goes to our own admissions team in Pennsylvania, and the same person usually stays with you until your first day.
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A short, confidential conversation
Ten to fifteen minutes on the phone. We ask what you are using or drinking, how long it has been going on, what has been tried before, and whether there are medical or mental health concerns we need to plan around. No judgment, and no pressure to commit.
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We verify your insurance
We check your benefits directly with your plan and tell you in plain language what is covered, what your share is likely to be, and whether a referral or authorization is needed. Most commercial insurance plans are accepted, and we confirm your benefits with your plan before you commit to anything.
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A clinical assessment and level of care
A licensed clinician completes an assessment and recommends partial hospitalization, intensive outpatient, virtual IOP, or a referral out for medically supervised detox or inpatient care if that is the safer first step. Detox is referral based — we help arrange it.
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Your start date and first day
We schedule your start, tell you which office to report to and when, and walk you through parking, transit and what to bring. If you are living in local recovery housing, ask admissions about transportation options.
Who calls us
Most calls come from three places: the person who is ready to stop, a parent or spouse who does not know what to do next, and a probation officer, therapist, hospital discharge planner or employer making a referral. All three are welcome on this number.
If you are calling for someone else, you can still ask questions — we will explain the programs, what insurance usually covers, and how a professional intervention works, even if your loved one is not ready yet. Court-ordered and DUI paperwork is handled through our drug and alcohol evaluations.
What to have ready
- · Your insurance card, or the member ID and plan name
- · A rough history: what you are using, how much, how recently
- · Any current prescriptions, including Suboxone or psychiatric medication
- · Any court, probation or employer deadlines we should work around
- · The town you are traveling from, so we can suggest the closest office
Not sure yet? Check the insurance plans we accept or read about our partial hospitalization program and intensive outpatient program before you call.