Guide · Your first call · Phoenixville · Center City Philadelphia · Avondale · Virtual statewide
The first call is the hardest part, and almost nobody knows what it involves. Most people expect an interrogation or a sales pitch.
Here is exactly what happens when you call us, what we ask, what we never ask, and the questions you should be asking any program before you commit.
Clinically reviewed by Andrea Kiotis, MA, LPC, CAADC — Clinical Director.
Last updated:
A person answers — not a menu. You do not need your insurance card, a diagnosis, or a decision made in advance. You can call to ask questions and hang up without scheduling anything.
The conversation usually opens with an open question: what is going on, and what made you pick up the phone today. Nothing you say is going to shock anybody on this line.
You can call about yourself or about someone else. Either is normal, and roughly half our calls are from family.
Our phones are answered 24/7 at (610) 233-4342. If you would rather start without talking, our free level-of-care quiz takes a few minutes.
Answer honestly, especially about amounts and withdrawal history. Understating it does not get you an easier plan — it gets you the wrong plan, which is how people end up in danger during the first week.
We verify benefits directly with your insurer, usually the same day, and then tell you what your plan indicates for deductible, copay and authorization before you decide anything.
Verification is free and does not obligate you to enroll. Because plans differ even within the same carrier, we always confirm your specific policy rather than assuming.
Our insurance page lists the carriers we work with, including Blue Cross Blue Shield, Aetna, UnitedHealthcare, Cigna, Geisinger, TRICARE and Allied Trades.
Ask these of us and of every other program you call. The answers should be specific and immediate.
Pennsylvania licenses drug and alcohol treatment providers through the Department of Drug and Alcohol Programs; you can verify any provider's license before you commit.[2]
If it sounds like a fit, we schedule a free evaluation — often the same or next day, by phone, video, or in person at Phoenixville, Center City Philadelphia or Avondale.
The evaluation produces a recommended level of care and a start date. If you need medical withdrawal management first, we coordinate that referral and hold your start date for the day you complete it.
On your first day you meet your counselor, get the schedule, and join a group. Nothing about the first day requires you to speak if you would rather listen.
Choose the right schedule
Start with the support you need now, then step down as recovery becomes more stable.
About 6 hours a day · 5 days a week
Our most structured outpatient level of care, with a full clinical day at our Phoenixville, Philadelphia or Avondale office while you continue living at home.
Explore our PHP program →9–15 hours a week · Day or evening
A flexible in-person schedule for people who need substantial addiction treatment while balancing work, school, family or a step down from PHP.
Explore our IOP program →Secure online care · Statewide access
Clinically appropriate Pennsylvania residents can join structured groups and therapy from home without traveling to one of our three offices.
Explore our statewide virtual IOP →53%
of clients complete our PHP and IOP programs — vs. a national average near 26% for similar outpatient programs.
+9
point average gain on the BARC-10 recovery capital scale from admission to discharge.
-5.95
point average drop in combined PHQ-9 / GAD-7 anxiety and depression scores during treatment.
2215 Kimberton Road, Phoenixville, PA 19460
Serving Phoenixville, Kimberton, Royersford, Collegeville, Spring City, Pottstown, King of Prussia, Norristown, Malvern, Exton, Downingtown and West Chester.
Learn about our Phoenixville office →1026 Winter Street, Philadelphia, PA 19107
Serving Center City, Chinatown, Washington Square West, Rittenhouse, South Philadelphia, Fishtown, Northern Liberties, University City and the Main Line.
Learn about our Philadelphia office →1284 Gap Newport Pike, Avondale, PA 19311
Serving Avondale, Kennett Square, West Grove, Oxford, Landenberg, Coatesville and the Route 41 corridor of southern Chester County.
Learn about our Avondale office →Virtual IOP is available to residents anywhere in Pennsylvania. Call (610) 233-4342 to ask which option fits your schedule.
Insurance accepted
Don't see your plan? Call (610) 233-4342 — we'll check your benefits.
Yes. Substance use treatment records are protected by federal rules that are stricter than general medical privacy, and we cannot disclose your information without your written consent.[1]
Call anyway. We can talk through options and verify benefits later — not having your card in hand is not a reason to delay.
Yes, and about half our calls are from family. We can explain levels of care and help you plan the conversation, though an adult ultimately has to consent to their own evaluation.
Not necessarily. PHP runs about six hours a day and usually involves leave, but our evening IOP and statewide virtual IOP are designed for people who keep working.
Often within a few days, and sometimes the same week as your evaluation. If you need detox first, the start date is set for the day you complete it.
That is one of the most common reasons people call us, and it does not disqualify you from anything. It does inform the level of care we recommend.
How detox, PHP, IOP and virtual IOP differ, how ASAM levels of care are decided, and where outpatient treatment fits for working adults.
Read: Detox vs. Rehab: Which Level of Care →The first 72 hours, warning signs that need emergency care, why home tapering fails, and how to plan a safe start in Pennsylvania.
Read: Alcohol Withdrawal & Detox Safety →Signs a loved one needs an evaluation, what an assessment covers, and how counselors coordinate a warm handoff into treatment.
Read: Family Guide to Addiction Evaluations →How supervised recovery housing works, what the rules and drug-testing expectations look like, and how referrals are coordinated alongside PHP or IOP.
Read: Recovery Housing Guide →How evening treatment fits around a job, what a typical week looks like, and how people keep working while in outpatient care.
Read: Rehab After Work Guide →Citations link to the original government and research sources. This guide is educational and is not medical advice. If someone is in danger, call 911.
Free confidential assessment, insurance verified while you are on the phone, and a start date if you want one. Answered 24/7.