1. Information you give us
We collect information only when you choose to send it — for example when you request an insurance verification, check availability, complete the level of care questionnaire, send a message from our contact page, or chat with our virtual assistant. Depending on the form, that may include:
- Name and date of birth
- Phone number and email address
- Insurance carrier and member ID
- The office or program you are interested in
- Anything you type into a message or chat
Please do not send sensitive clinical details through website forms or chat. Email and web forms are not fully secure channels. If you would rather speak privately, call (610) 233-4342.
2. Information collected automatically
Like most websites, our servers and service providers record limited technical information such as IP address, browser type, pages visited, referring page, and approximate location. We use this to keep the site secure, prevent abuse of our forms, and understand which pages are useful.
3. How we use your information
- To respond to you and follow up about treatment
- To verify insurance benefits with your carrier
- To schedule an evaluation or admission
- To answer questions asked through our virtual assistant
- To operate, secure, and improve this website
By submitting a form you agree that our admissions team may contact you by phone, text, or email about treatment. You can ask us to stop at any time and we will.
4. Who we share it with
We do not sell your information, and we do not share it with advertisers. We share it only with:
- Our own admissions and clinical staff
- Your insurance carrier, when you ask us to verify your benefits
- Service providers who host this website, deliver our email, and store submissions, under contracts requiring them to protect it
- Referral partners such as a detox provider, when you ask us to arrange that care
- Anyone else you specifically authorize, or as required by law
5. Cookies and analytics
This site uses cookies and similar technology that are necessary for it to function, plus limited analytics to measure traffic and page performance. Third-party content we embed — such as review widgets and video players — may set its own cookies when you interact with it. Our videos are loaded only after you choose to play them. You can block or delete cookies in your browser settings; core parts of the site will still work.
6. How long we keep it
Form submissions and chat transcripts are retained only as long as needed to respond to you and to meet our legal, licensing, and recordkeeping obligations, then deleted or de-identified. If you become a patient, your clinical record is retained under Pennsylvania and federal requirements.
7. Security
We use encrypted connections, access controls, and vetted vendors to protect information submitted through this site. No method of transmission over the internet is completely secure, so we cannot guarantee absolute security.
8. Children
This website is intended for adults. We do not knowingly collect information from children under 13. If you believe a child has submitted information, contact us and we will delete it.
9. Your choices
You may ask us what information we hold from your website submissions, ask us to correct it, ask us to delete it, or ask us to stop contacting you. Patients have additional rights described in our HIPAA Notice of Privacy Practices.
10. Changes to this policy
We may update this policy as our website or the law changes. The date at the top reflects the current version.
11. Contact us
Questions about this policy, or a request about your information:
Pennsylvania Recovery Center
2215 Kimberton Road, Phoenixville, PA 19460
Phone: (610) 233-4342
Email: admissions@parecoverycenter.com
You can also reach us from our contact page.